Frequently Asked Questions

We offer complimentary standard shipping on all orders over $80. For orders under $80, shipping rates will be calculated at checkout based on your destination.

Standard jewelry and accessory orders are typically processed and dispatched within 1-3 business days. Please note that our exclusive

We accept returns on unworn, standard items within 3 days of delivery. Items must be returned in their original packaging. Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer.

Yes. For strict hygiene reasons, pierced earrings cannot be returned or exchanged unless they arrive faulty or damaged.

To maintain the brilliance of your Yann & Co. pieces, we recommend keeping them away from harsh chemicals, perfumes, and water. Store them in the provided pouch or a lined jewelry box when not in use, and gently clean them with a soft, dry cloth.